Privacy policy
Personal Data We Process
We process your personal data because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data we process:
– First and last name;
– Address details;
– Phone number;
– Email address;
– Other personal data that you actively provide, for example by creating a profile on this website, in correspondence, or by phone.
Special and/or Sensitive Personal Data
Our website and/or services are not intended to collect data from visitors under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify the age of visitors. We therefore encourage parents to be involved in their children’s online activities to prevent data being collected without parental consent.
If you believe that we have collected personal data about a minor without such consent, please contact us and we will delete this information.
Purpose and Legal Basis for Processing Personal Data
We process your personal data for the following purposes:
- To contact you by phone or email if necessary to carry out our services
- To inform you about changes to our services and products
Automated Decision-Making
We do not make decisions based solely on automated processing that could have significant consequences for individuals. This refers to decisions made by computer programs or systems without human involvement.
Data Retention
We do not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods:
– First and last name: up to 5 years, unless longer required by law or necessary for the execution of the agreement;
– Address details: up to 5 years, unless longer required by law or necessary for the execution of the agreement;
– Phone number: up to 5 years, unless longer required by law or necessary for the execution of the agreement;
– Email address: up to 5 years, unless longer required by law or necessary for the execution of the agreement;
– Other personal data provided by you: up to 5 years, unless longer required by law or necessary for the execution of the agreement;
– Bank account number: up to 5 years, unless longer required by law or necessary for the execution of the agreement.
Sharing Personal Data with Third Parties
We do not sell your data to third parties and will only provide it if necessary for the performance of our agreement with you or to comply with a legal obligation.
We enter into data processing agreements with companies that process your data on our behalf to ensure the same level of security and confidentiality. We remain responsible for these processes.
Cookies or Similar Technologies
We use functional, analytical, and tracking cookies. A cookie is a small text file stored in the browser of your computer, tablet, or smartphone when you first visit this website.
We use cookies with purely technical functionality to ensure the website works properly and to remember your preferences. These cookies are also used to optimise the website.
In addition, we place cookies that track your browsing behaviour so we can offer customised content and advertisements. When you first visited our website, we informed you about these cookies and requested your consent. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. You can also delete previously stored information via your browser settings. For more information, please visit: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/
Accessing, Modifying or Deleting Data
You have the right to access, correct, or delete your personal data. You also have the right to withdraw your consent for data processing or object to the processing of your personal data by us, and you have the right to data portability. This means you can request that we send the personal data we hold about you in a computer file to you or another organisation specified by you.
You can send a request for access, correction, deletion, data transfer, or withdrawal of your consent or objection to the processing of your personal data to us. To ensure that the request has been made by you, we ask you to include a copy of your identification with the request. Please black out your photo, MRZ (machine readable zone), passport number, and citizen service number (BSN) in this copy to protect your privacy. We will respond as quickly as possible, but within four weeks.
You also have the right to lodge a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). This can be done via: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How We Protect Personal Data
We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure, and unauthorised modification. If you believe that your data is not properly secured or there are indications of misuse, please contact us.